Privacy Policy
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Privacy Policy

This privacy policy sets out how Edward James Estates Limited uses and protects any information that you give Edward James Estates Limited when you use this website, get in touch with us to address your enquiries, or and request to receive services.

Edward James Estates Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website and to administer your account and to provide services you have requested from us, then you can be assured that it will only be used in accordance with this privacy statement.

Edward James Estates Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.

What We Collect and Why:

We use your personal information only for providing a service and information.

While using our website and services, we may ask you to provide us with certain personal information that can be used to contact or identify you and address your enquiries.

Personal information may include, but is not limited to, your name, email address, postal address and phone number.

If you provide us with your personal information when filling out a form on this site or over the telephone/in person, we will ask you what type of information you would like to receive from us. This includes new property alerts, quarterly property market report, local news and expert comment. This information will be sent by email to the address you’ve provided. You will be able to opt-out of these emails at any time by emailing us at

When you contact us regarding selling or buying properties, renting a property as a tenant or becoming a landlord, we have a legitimate interest in processing this information so that we can tailor our services to your requirements as well as offer similar services in future.

What We Do With the Information We Gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or phone, We may use the information to customise the website according to your interests.
  • Contact you about a property or service;
  • Process a transaction;
  • To carry out our obligations arising from any contracts entered into by you and us;
  • Fulfil our legal obligations under UK and EU regulations;
  • Seek your views or comments on the services we provide;
  • Notify you of changes to our services;
  • Send you communications, which you have requested and that may be of interest to you;

We never ask for personal data related to your racial or ethnic origins, political opinions, religious or philosophical beliefs, trade union membership, genetic data or data concerning your sex orientation, unless it is required through a legal obligation.

Where is your data held?

All the personal information we handle is processed by our staff in the UK, however for the purposes of IT hosting and maintenance this information may be located on servers within the European Union. No third parties have access to your personal data unless the law allows them to do so.

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

How long we keep your data

We will hold your personal information on our systems for as long as is necessary for the relevant activity, as long as is set out in any relevant contract you hold with us or as long as any legal obligation requires us to.

We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 5 years after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We will not share your information with third parties for any other purposes than those you have consented to, where we have a contractual obligation to do so or where we are legally obligated to carry out ID checks as part of our Right to Rent and Anti Money Laundering obligations.

We will only share your personal information for a specific purpose and then only the appropriate amount of information needed for that purpose.

The accuracy of your personal information is important to us. If you want to know what information we hold about you or wish to update any inaccurate or out of date information, please email or phone us.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to 24 Stanhope Mews West, South Kensington, London, SW7 5RB.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

If you are a tenant in a property let or managed by us

Sometimes, we have a contractual responsibility to share your data, for example if you request a repair to your property and a contractor needs access or we need to change utilities from one name to another. In some cases we have a legal obligation to share your data – when we carry out a Right to Rent check or register your deposit with TDS for example. In other instances, we will share your data only when we have your consent, for example if you request a landlord reference or a deposit return. Sometimes, we may need to carry out a so-called ‘applicant check’ with a fellow agent to adhere to good competition practice within the industry.

Basic data such as contact information will be processed in order to set up contracts and will be shared with your landlord and/or other agents involved in the process.

We will only share data for a specific purpose and only the right amount of data needed for that purpose.

If you register as a landlord

We have a contractual responsibility to share some of your data with your tenant, for example when setting up the contract for the let of your property. In some cases we have a legal obligation to share your data: for example for taxation purposes when your data will be shared with HMRC. In other instances we will share your data only when we have your consent, for example for financial transactions involving third parties such as other agents.

If you choose to have Edward James Estates Limited manage your property, we will share data with any trusted contractors who will need access to your property to carry out repairs as well as any utility companies in order to manage any accounts.

We will only share your data for a specific purpose and only the right amount of data needed for that purpose.

If you are registering to sell a property or buying a property through us

We have a legal obligation to share your information to carry out so-called AML checks (Anti Money Laundering), which may include ID checks, credit checks and land registry checks. We also process your data in order to write up contracts and in order to contact you with news on suitable properties. Sometimes, we may need to carry out a so-called ‘applicant check’ with a fellow agent to adhere to good competition practice within the industry.

We will only share your data for a specific purpose and only the right amount of data needed for that purpose.